Business-Unit-Level Relationship Between Employee Satisfaction, Employee Engagement, and Business Outcomes: A Meta-Analysis

Based on 7,939 business units in 36 companies, this study used meta-analysis to examine the relationship at the business-unit level between employee satisfaction-engagement and the business-unit outcomes of customer satisfaction, productivity, profit, employee turnover, and accidents. Generalizable...

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Bibliographic Details
Published in:Journal of applied psychology 2002-04, Vol.87 (2), p.268-279
Main Authors: Harter, James K, Schmidt, Frank L, Hayes, Theodore L
Format: Article
Language:English
Subjects:
Accidents
Applied psychology
Biological and medical sciences
Business
Business units
Businesses
Client satisfaction
Companies
Consumer Behavior
Consumer Satisfaction
Customer satisfaction
Efficiency, Organizational
Employee Productivity
Employee Turnover
Employees
Fundamental and applied biological sciences. Psychology
Human
Humans
Industrial Accidents
Job Satisfaction
Management Methods
Meta-analysis
Motivation. Job satisfaction. Attitude
Occupational psychology
Organizational Commitment
Organizational Culture
Organizational Effectiveness
Organizations
Productivity
Profit margins
Psychology
Psychology. Psychoanalysis. Psychiatry
Psychology. Psychophysiology
Satisfaction
Studies
Systematic review
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