Hospital Survey Shows Improvements In Patient Experience

Hospitals are improving the inpatient care experience. A government survey that measures patients' experiences with a range of issues from staff responsiveness to hospital cleanliness-the Hospital Consumer Assessment of Healthcare Providers and Systems survey-is showing modest but meaningful ga...

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Bibliographic Details
Published in:Health Affairs 2010-11, Vol.29 (11), p.2061-2067
Main Authors: Elliott, Marc N., Lehrman, William G., Goldstein, Elizabeth H., Giordano, Laura A., Beckett, Megan K., Cohea, Christopher W., Cleary, Paul D.
Format: Article
Language:English
Subjects:
Bias
Communication
Consumers
Health care policy
Hospitalization
Hospitals
Inpatient care
Patient satisfaction
Patients
Polls & surveys
Prospective payment systems
Quality of care
Response rates
Studies
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Summary:Hospitals are improving the inpatient care experience. A government survey that measures patients' experiences with a range of issues from staff responsiveness to hospital cleanliness-the Hospital Consumer Assessment of Healthcare Providers and Systems survey-is showing modest but meaningful gains. Using data from the surveys reported in March 2008 and March 2009, we present the first comprehensive national assessment of changes in patients' experiences with inpatient care since public reporting of the results began. We found improvements in all measures of patient experience, except doctors' communication. These improvements were fairly uniform across hospitals. The largest increases were in measures related to staff responsiveness and the discharge information that patients received. [PUBLICATION ABSTRACT]
ISSN:0278-2715
1544-5208
DOI:10.1377/hlthaff.2009.0876