The balance between bricolage and innovation: management dilemmas in sustainable public innovation

Innovation is usually understood as a conscious development and implementation of new products or services. This article takes its starting point in a case study that shows how 'innovation' in reality happens as small step 'bricolage' - as a 'do-it-yourself' problem-sol...

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Bibliographic Details
Published in:The Service industries journal 2011-03, Vol.31 (4), p.581-595
Main Authors: Fuglsang, Lars, Sørensen, Flemming
Format: Article
Language:English
Subjects:
bricolage
experiment
innovation
Innovations
Product introduction
public service
service-encounter
Studies
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Summary:Innovation is usually understood as a conscious development and implementation of new products or services. This article takes its starting point in a case study that shows how 'innovation' in reality happens as small step 'bricolage' - as a 'do-it-yourself' problem-solving activity taking place in daily work situations. Consequently, an experiment was carried out with the purpose of testing if, how and with what results the 'bricolage' can be better integrated with the organisation's more formal innovation procedures.
ISSN:0264-2069
1743-9507
DOI:10.1080/02642069.2010.504302