ICT introduction in the city councils. A regional analysis

The peculiarities and heterogeneity of city councils hinder the homogenous implementation of Information and Communication Technologies (ICT) in all Spanish regions. This study investigates some city council websites and its aim is to enhance the degree of ICT integration, relating it to municipalit...

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Bibliographic Details
Published in:Service business 2009-06, Vol.3 (2), p.131-147
Main Authors: Llorca, Alicia, Fernández-Durán, Laura, De Souza Rech, Gislaine Cristina
Format: Article
Language:English
Subjects:
Business and Management
Communication
Councils
Electronic government
Funding
Human Resource Management
Information technology
Local government
Management
Municipal government
Municipalities
Original Paper
Public services
Quality of life
Regional government
Society
Studies
Water supply
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Summary:The peculiarities and heterogeneity of city councils hinder the homogenous implementation of Information and Communication Technologies (ICT) in all Spanish regions. This study investigates some city council websites and its aim is to enhance the degree of ICT integration, relating it to municipality size. The websites of six Spanish regions have been analyzed and aspects such as accessibility, e-participation, transparency, website design, and use of channels as well as the usefulness to the user have been investigated. In certain aspects, some regional differences and deficiencies have been observed, particularly in small municipalities. Other issues such as participation or use of languages besides the official ones do not seem to be related to size.
ISSN:1862-8516
1862-8508
DOI:10.1007/s11628-009-0063-9