Promoting transparency and accountability through ICTs, social media, and collaborative e-government

Purpose - The purpose of this paper is to examine the ways in which governments build social media and information and communication technologies (ICTs) into e-government transparency initiatives, to promote collaboration with members of the public and the ways in members of the public are able to e...

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Bibliographic Details
Published in:Transforming government 2012-01, Vol.6 (1), p.78-91
Main Authors: Carlo Bertot, John, Jaeger, Paul T, Grimes, Justin M
Format: Article
Language:English
Subjects:
Access to information
Accountability
Collaboration
Communication
Content analysis
Corruption
Culture
Documentation
Electronic government
Government
Government agencies
Government and politics
Government employees
Government information
Information dissemination
Information technology
Internet
Internet access
Literature reviews
Public officials
Public policy
Public sector
Social networks
Studies
Technological change
Transparency
Value
Web site reviews
Web sites
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Summary:Purpose - The purpose of this paper is to examine the ways in which governments build social media and information and communication technologies (ICTs) into e-government transparency initiatives, to promote collaboration with members of the public and the ways in members of the public are able to employ the same social media to monitor government activities.Design methodology approach - This study used an iterative strategy that involved conducting a literature review, content analysis, and web site analysis, offering multiple perspectives on government transparency efforts, the role of ICTs and social media in these efforts, and the ability of e-government initiatives to foster collaborative transparency through embedded ICTs and social media.Findings - The paper identifies key initiatives, potential impacts, and future challenges for collaborative e-government as a means of transparency.Originality value - The paper is one of the first to examine the interrelationships between ICTs, social media, and collaborative e-government to facilitate transparency.
ISSN:1750-6166
1750-6174
DOI:10.1108/17506161211214831