Performance Evaluation of Medical Records Departments by Analytical Hierarchy Process (AHP) Approach in the Selected Hospitals in Isfahan: Medical Records Dep. & AHP

Medical Records Department (MRD) is an important unit for evaluating and planning of care services. The goal of this study is evaluating the performance of the Medical Records Departments (MRDs) of the selected hospitals in Isfahan, Iran by using Analytical Hierarchy Process (AHP). This was an analy...

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Bibliographic Details
Published in:Journal of medical systems 2012-06, Vol.36 (3), p.1165-1171
Main Authors: Ajami, Sima, Ketabi, Saeedeh
Format: Article
Language:English
Subjects:
Archiving
Cross sections
Cross-Sectional Studies
Efficiency, Organizational
Health Informatics
Health Sciences
Hierarchies
Hospitals
Humans
Iran
Mathematical analysis
Medical
Medical Records Department, Hospital - standards
Medicine
Medicine & Public Health
Original Paper
Performance evaluation
Springs
Statistics for Life Sciences
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Summary:Medical Records Department (MRD) is an important unit for evaluating and planning of care services. The goal of this study is evaluating the performance of the Medical Records Departments (MRDs) of the selected hospitals in Isfahan, Iran by using Analytical Hierarchy Process (AHP). This was an analytic of cross-sectional study that was done in spring 2008 in Isfahan, Iran. The statistical population consisted of MRDs of Alzahra, Kashani and Khorshid Hospitals in Isfahan. Data were collected by forms and through brainstorm technique. To analyze and perform AHP, Expert Choice software was used by researchers. Results were showed archiving unit has received the largest importance weight with respect to information management. However, on customer aspect admission unit has received the largest weight. Ordering weights of Medical Records Departments’ Alzahra, Kashani and Khorshid Hospitals in Isfahan were with 0.394, 0.342 and 0.264 respectively. It is useful for managers to allocate and prioritize resources according to AHP technique for ranking at the Medical Records Departments.
ISSN:0148-5598
1573-689X
DOI:10.1007/s10916-010-9578-9