Funder demands for quality management in the non-profit sector: challenges and responses in a non-profit infrastructure network

External pressure by funders can be a catalyst for a more proactive and strategic approach to quality management in the non-profit sector, however it can also lead to cynical responses which do little to promote learning and improvement. This case study of a national infrastructure organization that...

Full description

Saved in:
Bibliographic Details
Published in:Public money & management 2011-03, Vol.31 (2), p.99-106
Main Authors: Morris, Tila, Ogden, Susan M.
Format: Article
Language:English
Subjects:
Case studies
Learning
Non-profit organizations
Nonprofit management
Nonprofit organizations
Organizational behavior
Organizational learning
Quality control
Quality management
Studies
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:External pressure by funders can be a catalyst for a more proactive and strategic approach to quality management in the non-profit sector, however it can also lead to cynical responses which do little to promote learning and improvement. This case study of a national infrastructure organization that supports a network of local non-profit organizations provides insight into the attitudes and challenges that can arise from such external, top-down pressure.
ISSN:0954-0962
1467-9302
DOI:10.1080/09540962.2011.560703