Telemedicine: Technology mediated service relationship, encounter, or something else?

Highlights ► Understanding the relationships between primary telemedicine actors. ► Understanding organizational actions needed in telemedicine service processes. ► Identification of the telemedicine service as an Advanced Encounter. ► Identification of seven organization controls to support telemed...

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Bibliographic Details
Published in:International journal of medical informatics (Shannon, Ireland) Ireland), 2012-09, Vol.81 (9), p.622-636
Main Authors: LeRouge, Cynthia, Garfield, Monica J, Collins, Rosann Webb
Format: Article
Language:English
Subjects:
Consumers
Delivery of Health Care
Health Services Needs and Demand - organization & administration
Health Services Research
Humans
Internal Medicine
Longitudinal Studies
Managing telemedicine encounters
Medical video conferencing
Other
Patient-Centered Care
Service encounter
Servicescape
Technology Assessment, Biomedical
Telemedicine
Telemedicine - organization & administration
Telemedicine - trends
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Summary:Highlights ► Understanding the relationships between primary telemedicine actors. ► Understanding organizational actions needed in telemedicine service processes. ► Identification of the telemedicine service as an Advanced Encounter. ► Identification of seven organization controls to support telemedicine services.
ISSN:1386-5056
1872-8243
DOI:10.1016/j.ijmedinf.2012.04.001