ONLINE SERVICE PROVISION: ARE MUNICIPALITIES REALLY INNOVATIVE? THE CASE OF LARGER MUNICIPALITIES IN ITALY

The employment of information and communication technologies for the delivery of information and services has been considered a major objective of the modernization agenda of municipalities. This article contributes to the advances in the e‐government literature by assessing the current status of IC...

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Bibliographic Details
Published in:Public administration (London) 2011-09, Vol.89 (3), p.821-839
Main Authors: NASI, GRETA, FROSINI, FRANCESCA, CRISTOFOLI, DANIELA
Format: Article
Language:English
Subjects:
Adaptation to change
Adoption of Innovations
Citizens
City planning
Delivery Systems
E-government
Electronic government
Information and communication technologies
Information technology
Innovation
Internet
Italy
Local Government
Modernization
Municipalities
Organizational change
Public administration
Public Services
Services
Studies
Technological innovations
Technology adoption
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Summary:The employment of information and communication technologies for the delivery of information and services has been considered a major objective of the modernization agenda of municipalities. This article contributes to the advances in the e‐government literature by assessing the current status of ICT adoption among larger Italian municipalities and investigating whether the municipalities at a more mature stage of e‐government adoption share any distinctive characteristics. The results show that some organizational factors, rather than environmental ones, show a positive association. However, the analysis also shows that most of the Italian municipalities involved have undertaken a non‐linear e‐government adoption process, which currently results in low diffusion of more mature stages of ICT adoption for the delivery of services to citizens and businesses.
ISSN:0033-3298
1467-9299
DOI:10.1111/j.1467-9299.2010.01865.x