Criteria for the Evaluation of a Cloud-Based Hospital Information System Outsourcing Provider

As cloud computing technology has proliferated rapidly worldwide, there has been a trend toward adopting cloud-based hospital information systems (CHISs). This study examines the critical criteria for selecting the CHISs outsourcing provider. The fuzzy Delphi method (FDM) is used to evaluate the pri...

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Bibliographic Details
Published in:Journal of medical systems 2012-12, Vol.36 (6), p.3543-3553
Main Authors: Low, Chinyao, Hsueh Chen, Ya
Format: Article
Language:English
Subjects:
Choice Behavior
Cloud computing
Criteria
Decision Making, Organizational
Female
Fuzzy
Fuzzy Logic
Fuzzy set theory
Health Informatics
Health Sciences
Hospital Information Systems
Hospitals
Humans
Information Storage and Retrieval
Information systems
Male
Mathematical models
Medicine
Medicine & Public Health
Original Paper
Outsourced Services
Outsourcing
Statistics for Life Sciences
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Summary:As cloud computing technology has proliferated rapidly worldwide, there has been a trend toward adopting cloud-based hospital information systems (CHISs). This study examines the critical criteria for selecting the CHISs outsourcing provider. The fuzzy Delphi method (FDM) is used to evaluate the primary indicator collected from 188 useable responses at a working hospital in Taiwan. Moreover, the fuzzy analytic hierarchy process (FAHP) is employed to calculate the weights of these criteria and establish a fuzzy multi-criteria model of CHISs outsourcing provider selection from 42 experts. The results indicate that the five most critical criteria related to CHISs outsourcing provider selection are (1) system function, (2) service quality, (3) integration, (4) professionalism, and (5) economics. This study may contribute to understanding how cloud-based hospital systems can reinforce content design and offer a way to compete in the field by developing more appropriate systems.
ISSN:0148-5598
1573-689X
DOI:10.1007/s10916-012-9829-z