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ACTIVITIES TO METRICS MAPPING: AN AID TO APPLYING THE BALANCED SCORECARD TO MFIS
Microfinance institutions (MFI) face significant challenges in achieving strategic objectives. An important part of these challenges lies in the difficulty of choosing critical metrics for measuring success. MFIs have attributes that require a unique approach to the selection of metrics. Evaluating...
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| Published in: | Cost management 2013-03, Vol.27 (2), p.30 |
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| Language: | English |
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| container_title | Cost management |
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| creator | Clinton, Amy M Clinton, B Douglas |
| description | Microfinance institutions (MFI) face significant challenges in achieving strategic objectives. An important part of these challenges lies in the difficulty of choosing critical metrics for measuring success. MFIs have attributes that require a unique approach to the selection of metrics. Evaluating MFIs requires measuring and monitoring both economic and social impact (the double bottom line), and MFIs frequently have to make trade-offs when these two objectives clash. Measuring performance is only one part of the process. The organization must first agree on a strategic approach and then select the most appropriate metrics for measuring success that will achieve the desired strategy. Activities to metrics mapping bridges the gap between the activity level and the strategic objectives level of the organization. Strategy formulation must take place at the organizational or "big-picture" level, while value creation takes place at the activity or detail level. |
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| ispartof | Cost management, 2013-03, Vol.27 (2), p.30 |
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| source | ABI/INFORM Global |
| subjects | Balanced Scorecard Business metrics Corporate objectives Customers Interest rates Microfinance Objectives Social impact Studies Success Sustainability |
| title | ACTIVITIES TO METRICS MAPPING: AN AID TO APPLYING THE BALANCED SCORECARD TO MFIS |
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