The "Mistery Shopping" Technique Used as a Tool of Service Assessment in Public Libraries: A Brazilian Experience Involving Biblioteconomy Undergraduates

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Bibliographic Details
Published in:Revista interamericana de bibliotecología 2012-01, Vol.35 (1), p.27-38
Main Authors: Furnival, Ariadne Chloe Mary, Ouchi, Marcos Teruo, Pinto, Euzebio Luiz
Format: Article
Language:Portuguese
Subjects:
Brazil
Evaluation
Public libraries
User services
Online Access:Get full text
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ISSN:0120-0976