The "Mistery Shopping" Technique Used as a Tool of Service Assessment in Public Libraries: A Brazilian Experience Involving Biblioteconomy Undergraduates

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Published in:Revista interamericana de bibliotecología 2012-01, Vol.35 (1), p.27-38
Main Authors: Furnival, Ariadne Chloe Mary, Ouchi, Marcos Teruo, Pinto, Euzebio Luiz
Format: Article
Language:Portuguese
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Brazil
Evaluation
Public libraries
User services
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creator Furnival, Ariadne Chloe Mary
Ouchi, Marcos Teruo
Pinto, Euzebio Luiz
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source Library & Information Science Abstracts (LISA); Publicly Available Content Database; Social Science Premium Collection; Library & Information Science Collection
subjects Brazil
Evaluation
Public libraries
User services
title The "Mistery Shopping" Technique Used as a Tool of Service Assessment in Public Libraries: A Brazilian Experience Involving Biblioteconomy Undergraduates
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