Trust in Automation

This essay focuses on trust in the automation within macrocognitive work systems. The authors emphasize the dynamics of trust. They consider numerous different meanings or kinds of trust, and different modes of operation in which trust dynamics play a role. Their goal is to contribute to the develop...

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Bibliographic Details
Published in:IEEE intelligent systems 2013-01, Vol.28 (1), p.84-88
Main Authors: Hoffman, R. R., Johnson, M., Bradshaw, J. M., Underbrink, A.
Format: Article
Language:English
Subjects:
active exploration
Applied sciences
Automation
Calibration
Collaboration
competence envelopes
Computer science
control theory
systems
Computer systems and distributed systems. User interface
Dynamical systems
Dynamics
Exact sciences and technology
Exploration
Human computer interaction
Human factors
macrocognitive work systems
Management
Methodology
Ontology
Software
Trust
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Summary:This essay focuses on trust in the automation within macrocognitive work systems. The authors emphasize the dynamics of trust. They consider numerous different meanings or kinds of trust, and different modes of operation in which trust dynamics play a role. Their goal is to contribute to the development of a methodology for designing and analyzing collaborative human-centered work systems, a methodology that might promote both trust "calibration" and appropriate reliance. The analysis suggests an ontology for what the authors call "active exploration for trusting" (AET).
ISSN:1541-1672
1941-1294
DOI:10.1109/MIS.2013.24