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Managing information: how to improve business processes in water and wastewater utilities

The role of business process modelling, simulation and analysis in the planning and implementation stages of a utility business performance improvement project is discussed. The importance of performance measures is outlined. The contribution of business process analysis software to operations manag...

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Bibliographic Details
Published in:Water environment & technology 1998-01, Vol.10 (2), p.44-50
Main Authors: Kabouris, J C, Barnett, M W, Cello-Vitasovic, Z
Format: Magazinearticle
Language:English
Online Access:Get full text
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Summary:The role of business process modelling, simulation and analysis in the planning and implementation stages of a utility business performance improvement project is discussed. The importance of performance measures is outlined. The contribution of business process analysis software to operations management is explained. The role of models in the 5 stages of process-oriented business system analysis projects, namely, change justification, change definition, change refinement, implementation and operation, is described. Business processes analysis, technology evaluation and evaluation of the impact of process re-engineering are briefly explained. Data capture and the use of GIS software to manage spatial data as an aid to effective business process modelling is considered. Utility applications of GIS are listed.
ISSN:1044-9493