Future Development of e-Customs: A Survey Study with Swiss Companies

By means of a survey, this paper explores the current state of play regarding cross-border trade and logistics operations in Switzerland and thereafter it highlights possible future developments and potential benefits. In particular, the survey aims: (1) To identify how customs declarations are file...

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Bibliographic Details
Published in:International journal of electronic government research 2012-10, Vol.8 (4), p.1-13
Main Authors: Hintsa, Juha, Männistö, Toni, Urciuoli, Luca, Granqvist, Mikael
Format: Article
Language:English
Subjects:
Benefits
Borders
Companies
Costs
Customs administration
Declarations
Electronic commerce
Electronic government
Enterprises
Exports
Exports and Imports
Flexibility
Foreign trade
Future
Implementation
Interactive
International trade
Logistics
Management
Platform
Platforms
Polls & surveys
Private Sector
Services
Software
Switzerland
Tariffs
Technology application
Trade
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Description
Summary:By means of a survey, this paper explores the current state of play regarding cross-border trade and logistics operations in Switzerland and thereafter it highlights possible future developments and potential benefits. In particular, the survey aims: (1) To identify how customs declarations are filed, (2) To understand the companies’ knowledge about compliance costs, (3) To understand future developments expected by companies, and (4) To determine the potential benefits of e-Customs platforms. This study will ultimately bring to light concrete functionalities to be included in future e-Customs platforms. The results unveil the importance of interactive and user friendly e-Customs services. In addition, design and implementation of e-Customs services need to be driven by tangible benefits for the private sector, including facilitating export procedures, improving flexibility, reducing the need to re-enter any customs data during the declaration processes, and enabling a seamless flow of data between the parties involved.
ISSN:1548-3886
1548-3894
DOI:10.4018/jegr.2012100101