Organizational citizenship behavior in work groups: A team cultural perspective

Although researchers have often found positive relationships between organizational citizenship behavior (OCB) and performance rating, very few studies have scrutinized the team contexts in which such relationships exist. This study examines how OCB influences job performance ratings within differen...

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Bibliographic Details
Published in:Journal of organizational behavior 2013-10, Vol.34 (7), p.1039-1056
Main Authors: Lai, Jennifer Y. M., Lam, Long W., Lam, Simon S. K.
Format: Article
Language:English
Subjects:
Chinese people
Collectivism
Corporate culture
Group dynamics
Human performance
Individualism
Individualism-Collectivism
Job performance
Organizational behavior
organizational citizenship behavior
Organizational citizenship behaviour
performance appraisal
Studies
team culture
Team work
Teams
Teamwork
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Summary:Although researchers have often found positive relationships between organizational citizenship behavior (OCB) and performance rating, very few studies have scrutinized the team contexts in which such relationships exist. This study examines how OCB influences job performance ratings within different team cultures, as measured by team collectivism and individualism. On the basis of multilevel data collected from 81 teams working at a multinational bank in Hong Kong, team collectivism and individualism were found to moderate the OCB-performance rating relationship such that OCB targeting individuals improved rated performance in highly collectivistic teams only, whereas only organizational OCB produced a significant improvement in highly individualistic teams. The implications of these findings and directions for future research directions are discussed here.
ISSN:0894-3796
1099-1379
DOI:10.1002/job.1840