Enterprise Social Media: Definition, History, and Prospects for the Study of Social Technologies in Organizations

Social media are increasingly implemented in work organizations as tools for communication among employees. It is important that we develop an understanding of how they enable and constrain the communicative activities through which work is accomplished because it is these very dynamics that constit...

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Bibliographic Details
Published in:Journal of computer-mediated communication 2013-10, Vol.19 (1), p.1-19
Main Authors: Leonardi, Paul M., Huysman, Marleen, Steinfield, Charles
Format: Article
Language:English
Subjects:
Affordances
Communication
Covering
Digital media
Dynamics
Enterprise Social Media
Organizations
Organizing
Raw materials
Social Networking
Social networks
Technology Use
Workplace
Workplaces
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Summary:Social media are increasingly implemented in work organizations as tools for communication among employees. It is important that we develop an understanding of how they enable and constrain the communicative activities through which work is accomplished because it is these very dynamics that constitute and perpetuate organizations. We begin by offering a definition of enterprise social media and providing a rough historical account of the various avenues through which these technologies have entered and continue to enter the workplace. We also review areas of research covered by papers in this special issue and papers on enterprise social media published elsewhere to take stock of the current state of out knowledge and to propose directions for future research.
ISSN:1083-6101
1083-6101
DOI:10.1111/jcc4.12029