Mobile agent technology and application for online global logistic services

With the growing trend toward the use of international supply chain and e-commerce, logistic service providers for product warehousing, transportation and delivery are placing great emphasis on information technology (IT) to be competitive globally. Realizing that the current service tracking system...

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Bibliographic Details
Published in:Industrial management + data systems 2004-02, Vol.104 (2), p.169-183
Main Authors: Trappey, Amy J.C, Trappey, Charles V, Hou, Jiang-Liang, Chen, Bird J.G
Format: Article
Language:English
Subjects:
Agents (artificial intelligence)
Collaboration
Customer relationship management
Customer services
Efficiency
Electronic commerce
Information management
Information technology
Internet
Inventory
Inventory control
Logistics
Logistics management
Real time
Real time scheduling
Scheduling
Services
Studies
Supply chain management
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Summary:With the growing trend toward the use of international supply chain and e-commerce, logistic service providers for product warehousing, transportation and delivery are placing great emphasis on information technology (IT) to be competitive globally. Realizing that the current service tracking system merely supports order status tracking within a service provider, applies mobile agent technology for online order tracking across the global logistic alliances. Utilizes a three-tier architecture for mobile agent technology and develops a prototype system for global logistic service tracking. Demonstrates the concept and technology proposed. The online service tracking services enable customers to monitor the real-time status of their service requests and therefore becomes key tool for modern enterprises to compete successfully in a global marketplace.
ISSN:0263-5577
1758-5783
0263-5577
DOI:10.1108/02635570410522143