Parents Satisfaction with Preschool Education Service, As Determinant of Service Improvement

The objective of this paper is to analyze the overall users’ satisfaction with preschool institutions, and the correlation between different socio-economic characteristics of the respondents and their satisfaction with the obtained services. A survey was conducted in seven towns and municipalities i...

Full description

Saved in:
Bibliographic Details
Published in:Lex localis-journal of local self-government 2013-07, Vol.11 (3), p.799-810
Main Authors: Zivotic, Predrag, Tanasic, Jasmina, Mikanovic, Vesna Bjegovic
Format: Article
Language:English
Subjects:
Cost of Living
Jurisdiction
Multiple Regression Analysis
Parents
Preschool Education
Professional relationships
Public sector
Respondents
Satisfaction
Serbia
Services
Social policy
Studies
Towns
Citations: Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:The objective of this paper is to analyze the overall users’ satisfaction with preschool institutions, and the correlation between different socio-economic characteristics of the respondents and their satisfaction with the obtained services. A survey was conducted in seven towns and municipalities in the Province of Vojvodina in Serbia, including 7798 parents of children using preschool services. The research instrument was a questionnaire composed based on similar surveys of user satisfaction. Multiple regression analysis served as the tool in analyzing the relationship between the users’ socio-economic background and overall satisfaction with services. Overall parent satisfaction with preschool education services appears lower among respondents with higher education, those who participate in the costs of preschool services and those living in urban areas.
ISSN:1581-5374
1581-5374
DOI:10.4335/11.3.799-810(2013)