Parents Satisfaction with Preschool Education Service, As Determinant of Service Improvement

The objective of this paper is to analyze the overall users’ satisfaction with preschool institutions, and the correlation between different socio-economic characteristics of the respondents and their satisfaction with the obtained services. A survey was conducted in seven towns and municipalities i...

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Published in:Lex localis-journal of local self-government 2013-07, Vol.11 (3), p.799-810
Main Authors: Zivotic, Predrag, Tanasic, Jasmina, Mikanovic, Vesna Bjegovic
Format: Article
Language:English
Subjects:
Cost of Living
Jurisdiction
Multiple Regression Analysis
Parents
Preschool Education
Professional relationships
Public sector
Respondents
Satisfaction
Serbia
Services
Social policy
Studies
Towns
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Tanasic, Jasmina
Mikanovic, Vesna Bjegovic
description The objective of this paper is to analyze the overall users’ satisfaction with preschool institutions, and the correlation between different socio-economic characteristics of the respondents and their satisfaction with the obtained services. A survey was conducted in seven towns and municipalities in the Province of Vojvodina in Serbia, including 7798 parents of children using preschool services. The research instrument was a questionnaire composed based on similar surveys of user satisfaction. Multiple regression analysis served as the tool in analyzing the relationship between the users’ socio-economic background and overall satisfaction with services. Overall parent satisfaction with preschool education services appears lower among respondents with higher education, those who participate in the costs of preschool services and those living in urban areas.
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source International Bibliography of the Social Sciences (IBSS); Social Science Premium Collection; Politics Collection; Worldwide Political Science Abstracts
subjects Cost of Living
Jurisdiction
Multiple Regression Analysis
Parents
Preschool Education
Professional relationships
Public sector
Respondents
Satisfaction
Serbia
Services
Social policy
Studies
Towns
title Parents Satisfaction with Preschool Education Service, As Determinant of Service Improvement
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