User requirements for an ICT-based system to provide care, support and information access for older people in the community

Purpose - This paper seeks to identify the user requirements for an Information and Communication Technology (ICT) based system to deliver care, support and information services to older people in the community.Design methodology approach - A structured, mixed methods approach incorporating workshop...

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Bibliographic Details
Published in:Journal of assistive technologies 2012-03, Vol.6 (1), p.5-23
Main Authors: Brownsell, Simon, Blackburn, Steven, Hawley, Mark
Format: Article
Language:English
Subjects:
Accessibility
Communication technology
Focus groups
Health care
Information retrieval
Information technology
Interactive television
Likert scale
Older people
Personal health
Questionnaires
R&D
Research & development
Selfcare
Social integration
Studies
Technological change
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Summary:Purpose - This paper seeks to identify the user requirements for an Information and Communication Technology (ICT) based system to deliver care, support and information services to older people in the community.Design methodology approach - A structured, mixed methods approach incorporating workshops, systematic literature reviews, surveys, and focus groups gathered user needs prior to a prototype being developed. This was then tested with users and their feedback used in further iterations of the product.Findings - In total, five main user requirement themes were identified: information access; communication; self-care; accessibility; and personalisation of services.Practical implications - Details are provided of the user requirements for a health and care system to remotely deliver support. Additionally, the value of utilising a range of requirements gathering tools and prototyping is discussed.Originality value - Too often technology systems are developed which do not meet actual need. This paper reports the results of a formal user needs process and discusses the role of user requirements more generally.
ISSN:1754-9450
2398-6263
2398-6271
DOI:10.1108/17549451211214328