ERP system usage: the role of control and empowerment

Organisations have made significant investments in enterprise resource planning (ERP) systems with the strategic expectation that employees will utilise this technology to enhance organisational performance. However, research indicates that ERP systems are underutilised. In order to disentangle the...

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Bibliographic Details
Published in:New technology, work, and employment work, and employment, 2014-03, Vol.29 (1), p.88-103
Main Authors: Maas, Jan-Bert, van Fenema, Paul C, Soeters, Joseph
Format: Article
Language:English
Subjects:
control
Employee empowerment
Employees
Empowerment
Enterprise resource planning
enterprise resource planning systems
Enterprises
Information systems
infusion
Investment
IT adoption and use
Meaning
Organizational research
Success
Supervisors
Users
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Summary:Organisations have made significant investments in enterprise resource planning (ERP) systems with the strategic expectation that employees will utilise this technology to enhance organisational performance. However, research indicates that ERP systems are underutilised. In order to disentangle the challenge of underutilisation, this paper addresses the impact of organisational control and empowerment on infusion—the deep and comprehensive usage of an information system. Moreover, it also tests whether infusion will lead to higher levels of ERP system success. Data from a sample of 260 matched pairs of ERP system users and their supervisors were collected and analysed. Results indicate that empowerment is positively related with infusion, whereas an inverted u‐relationship has been found for organisational control. The critical link between infusion and ERP system success was found as well, meaning that the more users utilise the system to its fullest extent, the more likely the organisation is to attain ERP systems' promised benefits.
ISSN:0268-1072
1468-005X
DOI:10.1111/ntwe.12021