Fully engaged practice and emotional connection: Aspects of the practitioner perspective of reference and information service

•Practitioner's perspective of reference and information service is investigated using interpretative phenomenological analysis.•Interviews with academic research librarians explored the lived experience of reference and information service.•Engagement and emotional connection are components of...

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Bibliographic Details
Published in:Library & information science research 2013-10, Vol.35 (4), p.272-278
Main Author: VanScoy, Amy
Format: Article
Language:English
Subjects:
Emotions
Exact sciences and technology
Information and communication sciences
Information processing and retrieval
Information professionals
Information retrieval. Man machine relationship
Information science. Documentation
Library and information science. General aspects
Reference services
Sciences and techniques of general use
Use and user studies. Information needs
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Summary:•Practitioner's perspective of reference and information service is investigated using interpretative phenomenological analysis.•Interviews with academic research librarians explored the lived experience of reference and information service.•Engagement and emotional connection are components of the reference and information service experience.
ISSN:0740-8188
1873-1848
DOI:10.1016/j.lisr.2013.09.001