Perceptions of behavioral health care among veterans with substance use disorders: Results from a national evaluation of mental health services in the Veterans Health Administration

• Published in: Journal of substance abuse treatment 2014-08, Vol.47 (2), p.122-129
• Main Authors: Blonigen, Daniel M., Ph.D, Bui, Leena, B.A, Harris, Alex H.S., Ph.D, Hepner, Kimberly A., Ph.D, Kivlahan, Daniel R., Ph.D
• Format: Article
• Language: English
• Subjects: Addictive behaviors; Adult and adolescent clinical studies; Biological and medical sciences; Data Collection; Delivery of Health Care - organization & administration; Desintoxication. Drug withdrawal; Diagnosis, Dual (Psychiatry); Drug addiction; Female; Health behavior; Health services utilization; Helpfulness; Humans; Male; Medical sciences; Mental Disorders - physiopathology; Mental Disorders - therapy; Mental Health; Mental health services; Mental Health Services - organization & administration; Middle Aged; Military hospitals; Miscellaneous; Multivariate Analysis; Patient Satisfaction; Perceptions; Perceptions of behavioral health care; Psychiatry; Psychology. Psychoanalysis. Psychiatry; Psychopathology. Psychiatry; Public health. Hygiene; Public health. Hygiene-occupational medicine; Quality of care; Recovery orientation; Substance abuse disorders; Substance use disorders; Substance-Related Disorders - epidemiology; Substance-Related Disorders - rehabilitation; Treatments; United States; United States Department of Veterans Affairs; Veterans; Veterans - psychology; Veterans Health Administration
• ISSN: 0740-5472; 1873-6483
• DOI: 10.1016/j.jsat.2014.03.005

Abstract Understanding patients' perceptions of care is essential for health care systems. We examined predictors of perceptions of behavioral health care (satisfaction with care, helpfulness of care, and perceived improvement) among veterans with substance use disorders (SUD; n = 1,581) who participated in a phone survey as part of a national evaluation of mental health services in the U.S. Veterans Health Administration. In multivariate analyses, SUD specialty care utilization and higher mental health functioning were associated positively with all perceptions of care, and comorbid schizophrenia, bipolar, and PTSD were associated positively with multiple perceptions of care. Perceived helpfulness of care was associated with receipt of SUD specialty care in the prior 12 months (adjusted OR = 1.77, p < .001). Controlling for patient characteristics, satisfaction with care exhibited strong associations with perceptions of staff as supportive and empathic, whereas perceived improvement was strongly linked to the perception that staff helped patients develop goals beyond symptom management. Survey responses that account for variation in SUD patients' perceptions of care could inform and guide quality improvement efforts with this population.