Technical Services Assessment: A Survey of Pennsylvania Academic Libraries

Academic libraries regularly conduct assessment of library services through the use of rubrics or assessment tools, such as LibQUAL (www.libqual.org/home). Technical services activities are frequently assessed; however, the assessment is typically limited to the evaluation of specific processes. Thi...

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Bibliographic Details
Published in:Library resources & technical services 2014-04, Vol.58 (2), p.100-110
Main Author: MUGRIDGE, Rebecca L
Format: Article
Language:English
Subjects:
Academic libraries
Acquisitions & mergers
Colleges & universities
Customer services
Evaluation
Exact sciences and technology
Feedback
Focus groups
Information and communication sciences
Information and document structure and analysis
Information processing and retrieval
Information science. Documentation
Librarians
Libraries and readers
Library collections
Library science
Methods
Polls & surveys
Public services (Libraries)
Sciences and techniques of general use
Surveys
Technical services
University and college libraries
Workforce planning
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Description
Summary:Academic libraries regularly conduct assessment of library services through the use of rubrics or assessment tools, such as LibQUAL (www.libqual.org/home). Technical services activities are frequently assessed; however, the assessment is typically limited to the evaluation of specific processes. This study was designed to explore assessment activities in Pennsylvania's academic libraries. The author designed a survey to investigate whether technical services activities are assessed, how they are assessed, who is responsible for assessment, how the results of assessment activities are shared with others, and how those results are used to improve services or for other purposes. Sixty-three libraries responded to the survey (a 53% response rate). Survey results show that, 90% of academic libraries in Pennsylvania have conducted some form of assessment of technical services activities but that most of that assessment is quantitative in nature.
ISSN:0024-2527
2159-9610
DOI:10.5860/lrts.58n2.100