Are we ready for TQM? A case study

Hospitals around the country are being challenged to implement total quality management (TQM) processes by the Joint Commission on Accreditation of Health Care Organizations (JCAHO) and customers. Research and experience in quality management have identified seven key characteristics critical to org...

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Bibliographic Details
Published in:Production and inventory management journal 1995-12, Vol.36 (4), p.27-32
Main Authors: Weeks, Brenda, Helms, Marilyn M, Ettkin, Lawrence P
Format: Article
Language:English
Online Access:Get full text
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Summary:Hospitals around the country are being challenged to implement total quality management (TQM) processes by the Joint Commission on Accreditation of Health Care Organizations (JCAHO) and customers. Research and experience in quality management have identified seven key characteristics critical to organizations striving to implement excellent quality processes: influence, responsibility/autonomy, satisfaction, desire to change, common vision/benchmarking, innovativeness, and teamwork.
ISSN:0897-8336