Efficient water utilities: use of performance indicator system and data envelopment analysis

A number of international initiatives have been undertaken in recent years to develop benchmarking frameworks. Performance indicator system and data envelopment analysis are the two most widely used methods for performance assessment as is evident from the established literature on benchmarking. Thi...

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Bibliographic Details
Published in:Water science & technology. Water supply 2014-01, Vol.14 (5), p.787-794
Main Authors: SINGH, Mamata, MITTAL, Atul K, UPADHYAY, V
Format: Article
Language:English
Subjects:
Applied sciences
Benchmarks
Buildings. Public works
Business metrics
Computation methods. Tables. Charts
Data envelopment analysis
Data processing
Exact sciences and technology
Methods
Operations research
Performance assessment
Performance testing
Structural analysis. Stresses
Water supply. Pipings. Water treatment
Water utilities
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Summary:A number of international initiatives have been undertaken in recent years to develop benchmarking frameworks. Performance indicator system and data envelopment analysis are the two most widely used methods for performance assessment as is evident from the established literature on benchmarking. This paper demonstrates two benchmarking approaches using these two methods for the selected 12 Indian urban water utilities (municipal bodies) of Maharashtra state/province. Both the methodologies have been compared and analysed. The outcomes from both the methods are largely found to be consistent and mutually complementary. The proposed benchmarking techniques would serve as an important tool to assess the performance, induce competitive environment and encourage efficient practices by the urban water utilities.
ISSN:1606-9749
1607-0798
DOI:10.2166/ws.2014.036