ED operational factors associated with patient satisfaction

Per institutional protocol, 30% of discharged patients are randomly selected to receive the Press Ganey (PG) patient satisfaction survey, a psychometrically valid instrument, widely used to benchmark comparable institutions nationwide [12,13]. Characteristic PG scores Total (n = 2721) Less than very...

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Bibliographic Details
Published in:The American journal of emergency medicine 2015-01, Vol.33 (1), p.111-112
Main Authors: Goloback, Molly, MD, McCarthy, Danielle M., MD, MS, Schmidt, Michael, MD, Adams, James G., MD, Pang, Peter S., MD, MSc
Format: Article
Language:English
Subjects:
Customer satisfaction
Emergency
Emergency medical care
Emergency Service, Hospital - standards
Female
Hospitals
Hospitals, Urban
Humans
Length of Stay - statistics & numerical data
Male
Middle Aged
Patient Satisfaction
Patients
Pilot Projects
Severity of Illness Index
Surveys and Questionnaires
Waiting Lists
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Summary:Per institutional protocol, 30% of discharged patients are randomly selected to receive the Press Ganey (PG) patient satisfaction survey, a psychometrically valid instrument, widely used to benchmark comparable institutions nationwide [12,13]. Characteristic PG scores Total (n = 2721) Less than very good (n = 922) Very good or higher (n = 1799) P Age (y), mean (SD) 49.3 (18.8) 45.5 (17.7) 51.3 (19.0)
ISSN:0735-6757
1532-8171
DOI:10.1016/j.ajem.2014.09.051