Gender differences in trust dynamics: Women trust more than men following a trust violation

Despite the importance of trust for efficient social and organizational functioning, transgressions that betray trust are common. We know little about the personal characteristics that affect the extent to which transgressions actually harm trust. In this research, we examine how gender moderates re...

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Bibliographic Details
Published in:Journal of experimental social psychology 2015-01, Vol.56, p.104-109
Main Authors: Haselhuhn, Michael P., Kennedy, Jessica A., Kray, Laura J., Van Zant, Alex B., Schweitzer, Maurice E.
Format: Article
Language:English
Subjects:
Behavioural psychology
Correlation analysis
Gender
Gender differences
Gender roles
Gender studies
Social psychology
Social relations
Trust
Trust dynamics
Trust recovery
Women
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Summary:Despite the importance of trust for efficient social and organizational functioning, transgressions that betray trust are common. We know little about the personal characteristics that affect the extent to which transgressions actually harm trust. In this research, we examine how gender moderates responses to trust violations. Across three studies, we demonstrate that following a violation, women are both less likely to lose trust and more likely to restore trust in a transgressor than men. Women care more about maintaining relationships than men, and this greater relational investment mediates the relationship between gender and trust dynamics. •We examine gender differences in how trust changes after transgressions.•We show that women trust more than men following a violation.•Women are less likely than men to lose trust in others following transgressions.•Women are more likely than men to regain trust after repeated transgressions.•Women's greater relational investment underlies these gender differences.
ISSN:0022-1031
1096-0465
DOI:10.1016/j.jesp.2014.09.007