A Study of Gimlet Use in Reference Transactions

The focus of this research study is a web-based reference tracking tool called Gimlet. Surveys were sent to State University of New York at Oswego (SUNY Oswego) librarians and to librarians and staff in the United States and abroad. Results indicated that SUNY Oswego librarians find Gimlet a useful...

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Bibliographic Details
Published in:Internet reference services quarterly 2014-04, Vol.19 (2), p.73-87
Main Authors: Chan, Tina, Johns-Masten, Kathryn
Format: Article
Language:English
Subjects:
Customizing
Data collection
Gimlet
Internet
Reference services
reference statistics
Software
Statistics
Surveys
technology
Tracking
Use statistics
user experience
World Wide Web
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Summary:The focus of this research study is a web-based reference tracking tool called Gimlet. Surveys were sent to State University of New York at Oswego (SUNY Oswego) librarians and to librarians and staff in the United States and abroad. Results indicated that SUNY Oswego librarians find Gimlet a useful and convenient tool that helps them feel productive while generating informative statistics. Respondents outside SUNY Oswego found Gimlet easy to administer and customize, but required improved functionality to generate reports. The reports are valuable to librarians and administrators for evaluating programs. Although Gimlet is user friendly, a library's needs vary according to customizable options and in the generating of reports.
ISSN:1087-5301
1540-4749
DOI:10.1080/10875301.2014.938212