Influence of 3PL service offerings on client performance in India

This paper examines, in the context of outsourcing, the effects of improving the performance indicators of a client to the services offered by a 3PL provider. A research model has been developed and four research hypotheses are analyzed empirically using multiple regression analysis. The results poi...

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Bibliographic Details
Published in:Transportation research. Part E, Logistics and transportation review Logistics and transportation review, 2011-03, Vol.47 (2), p.149-165
Main Authors: Rajesh, R., Pugazhendhi, S., Ganesh, K., Muralidharan, C., Sathiamoorthy, R.
Format: Article
Language:English
Subjects:
3PL providers
3PL providers Service offerings Performance indicators Multiple regression analysis
Business
Business metrics
Business models
Empirical analysis
Freight forwarding
Indicators
Logistics
Multiple regression analysis
Operations research
Outsourcing
Pathways
Performance indicators
Regression analysis
Service offerings
Studies
Transportation
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Summary:This paper examines, in the context of outsourcing, the effects of improving the performance indicators of a client to the services offered by a 3PL provider. A research model has been developed and four research hypotheses are analyzed empirically using multiple regression analysis. The results point out that there is a positive influence in the performance indicators for clients who are in association with a 3PL provider. It is proved that the clients distinguish a 3PL provider as providing them with a potential pathway to a more innovative business model. The theoretical, managerial and research implications are also highlighted.
ISSN:1366-5545
1878-5794
DOI:10.1016/j.tre.2010.09.008