A systematic review of Internet banking adoption

•Systematic review of 165 research articles on the adoption of Internet banking (IB).•Positioning IB adoption within the IB literature.•Classifying researches based on their perspectives on banking.•Analyzing researches according to publication year, source journal, country under investigation, and...

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Bibliographic Details
Published in:Telematics and informatics 2014-08, Vol.31 (3), p.492-510
Main Authors: Hanafizadeh, Payam, Keating, Byron W., Khedmatgozar, Hamid Reza
Format: Article
Language:English
Subjects:
Adoption
Bank customers
Banking
Channels
Electronic commerce
Gaps
Internet
Internet banking
Lists
Literature reviews
Populations
Target recognition
Technology adoption
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Summary:•Systematic review of 165 research articles on the adoption of Internet banking (IB).•Positioning IB adoption within the IB literature.•Classifying researches based on their perspectives on banking.•Analyzing researches according to publication year, source journal, country under investigation, and combinations of these issues.•Identifying gaps in IB adoption literature according to the performed deep analysis.•Discussing the key trends in the IB adoption literature.•Outlining some fertile areas for future research attention. This paper presents a systematic review of 165 research articles published on the adoption of Internet banking (IB) between 1999 and 2012. The results show that interest in the topic of IB adoption has grown significantly during this period, and remains a fertile area for academic research into the next decade. The findings reveal that the IB adoption literature can be classified according to three main themes: whether the papers seek to describe the phenomenon (descriptive); whether they seek to understand the interplay between the factors that drive adoption (relational); or whether they seek to draw higher level conclusions through a comparison across populations, channels or methods (comparative). A comprehensive list of references is presented, along with an agenda for future research that targets identified gaps in the literature.
ISSN:0736-5853
1879-324X
DOI:10.1016/j.tele.2013.04.003