Satisfaction with rural rheumatology telemedicine service

Aim To assess patient satisfaction with the rheumatology telemedicine service provided to a rural town in northern Australia. Methods A prospective, questionnaire‐based exploratory study of patients seen at the Mount Isa (rural town) rheumatology telemedicine clinics during 2012 was undertaken. Cont...

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Bibliographic Details
Published in:International journal of rheumatic diseases 2015-03, Vol.18 (3), p.304-314
Main Authors: Poulsen, Katherine A., Millen, Catherine M., Lakshman, Umayal I., Buttner, Petra G., Roberts, Lynden J.
Format: Article
Language:English
Subjects:
Adult
Aged
Case-Control Studies
Communication
Confidentiality
Female
Health Care Surveys
Health Services Accessibility - organization & administration
Humans
Male
Middle Aged
Patient Satisfaction
Physical Examination
Physician-Patient Relations
Prospective Studies
Quality of Health Care
Queensland
Remote Consultation - methods
Remote Consultation - organization & administration
Residence Characteristics
Rheumatology - methods
Rheumatology - organization & administration
rural health
Rural Health Services - organization & administration
Surveys and Questionnaires
telehealth
telemedicine
telerheumatology
Transportation
video consultation
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Summary:Aim To assess patient satisfaction with the rheumatology telemedicine service provided to a rural town in northern Australia. Methods A prospective, questionnaire‐based exploratory study of patients seen at the Mount Isa (rural town) rheumatology telemedicine clinics during 2012 was undertaken. Control groups included patients travelling over 3 h to be seen face‐to‐face in Townsville (tertiary referral centre), and patients seen at the infrequent face‐to‐face clinic in Mount Isa. A 5‐point Likert scale was used to explore themes of communication, confidentiality, physical examination, rapport, medication safety and access. Results This study evaluated 107 rheumatology outpatients (49 telemedicine, 46 face‐to‐face Townsville, 12 face‐to‐face Mount Isa). Patients seen in Mount Isa travelled a median of
ISSN:1756-1841
1756-185X
DOI:10.1111/1756-185X.12491