Keeping the peace: A model of conversational positioning in collaborative design dialogues

This paper presents findings from a linguistic and psychosocial analysis of nine design dialogues that sets out to investigate the interweaving of transactional and interpersonal threads in collaborative work. We sketch a model of the participants' positioning towards their own or their partner...

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Bibliographic Details
Published in:AI & society 2001-12, Vol.15 (4), p.344-358
Main Authors: Cahour, B atrice, Pemberton, Lyn
Format: Article
Language:English
Subjects:
Artificial intelligence
Collaborative work
Cooperation
Cues
Design engineering
Linguistics
Proposals
Sketches
Stresses
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Summary:This paper presents findings from a linguistic and psychosocial analysis of nine design dialogues that sets out to investigate the interweaving of transactional and interpersonal threads in collaborative work. We sketch a model of the participants' positioning towards their own or their partner's design proposals, together with the conversational cues which indicate this positioning. Our aim is to integrate the role of interpersonal relationships into the study of cooperation, to stress the importance of this dimension for the quality of collective work and to reflect on its potential for integration into the design of dialogue systems.
ISSN:0951-5666
1435-5655
DOI:10.1007/BF01206114