Knowledge Mediation and Boundary-Spanning in Global IS Change Projects

The purpose of this paper is to develop a systematic understanding of how organizational knowledge is brokered and becomes embedded in the social network structures of boundary-spanning change projects. Drawing on a two-year study of major IS change projects in a global consultancy organization, I e...

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Bibliographic Details
Main Author: Gasson, Susan
Format: Conference Proceeding
Language:English
Subjects:
Boundaries
Boundary-spanning collaboration
Collaboration
Conferences
Consultancy services
Distributed knowledge coordination
Electronic commerce
Embedded systems
IS change projects
Knowledge engineering
Mediation
Organizations
Social network services
Social networks
Software
Virtual networks
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Description
Summary:The purpose of this paper is to develop a systematic understanding of how organizational knowledge is brokered and becomes embedded in the social network structures of boundary-spanning change projects. Drawing on a two-year study of major IS change projects in a global consultancy organization, I explore the various mechanisms by which different forms of knowledge are defined, legitimized, and communicated across virtual networks of practice, how boundary-spanners are selected, and how they mediate various forms of knowledge-domain boundary.
ISSN:1530-1605
2572-6862
1530-1605
DOI:10.1109/HICSS.2015.466