Health literacy in the “oral exchange”: An important element of patient–provider communication

Highlights • The review examines the intersection between health literacy and the oral exchange. • Three tools have been developed to measure patient or provider oral/aural literacy. • High literacy demand is associated with reduced patient learning. • Low patient oral and aural literacy are associa...

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Bibliographic Details
Published in:Patient education and counseling 2015-05, Vol.98 (5), p.565-571
Main Authors: Nouri, Sarah S, Rudd, Rima E
Format: Article
Language:English
Subjects:
Communication
Comprehension
Health communication
Health Knowledge, Attitudes, Practice
Health Literacy
Humans
Internal Medicine
Language
Nursing
Oral and aural literacy
Oral exchange
Patient–provider communication
Professional-Patient Relations
Speaking and listening skills
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Summary:Highlights • The review examines the intersection between health literacy and the oral exchange. • Three tools have been developed to measure patient or provider oral/aural literacy. • High literacy demand is associated with reduced patient learning. • Low patient oral and aural literacy are associated with poor health outcomes. • Use of plain language and teach-back, as well as future research, are recommended.
ISSN:0738-3991
1873-5134
DOI:10.1016/j.pec.2014.12.002