Balanced scorecard in health

To evaluate the installation of strategies in the higher complexity hospitals (HMC, in Spanish) of public health in Chile starting from the results of the Balanced Scorecard (BSC), during the years 2011-2012. The implementation of the BSC is described, the strategies and indicators identified, and t...

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Bibliographic Details
Published in:Salud pública de México 2015-05, Vol.57 (3), p.234-241
Main Authors: Leyton-Pavez, Carolina Elena, Huerta-Riveros, Patricia Carolina, Paúl-Espinoza, Iván Renato
Format: Article
Language:Spanish
Subjects:
Chile
Health Care Surveys
Health Plan Implementation
Hospitals, Public - standards
Humans
Quality Improvement
Quality Indicators, Health Care
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Summary:To evaluate the installation of strategies in the higher complexity hospitals (HMC, in Spanish) of public health in Chile starting from the results of the Balanced Scorecard (BSC), during the years 2011-2012. The implementation of the BSC is described, the strategies and indicators identified, and the results of the 57 HMC compared and analyzed. Starting from the comparison of the results it is discovered that the BSC allows to evaluate the installation of the strategies. Differences are identified in the installation of the strategies by geographical area, with North presenting a higher score (20.21), followed by Center (10.41) and South (19.50), which can be explained by the size and complexity of this establishments, variables that should be incorporated in the evaluation of the results of the BSC.
ISSN:1606-7916
DOI:10.21149/spm.v57i3.7562