User acceptance of mobile e-government services: An empirical study

The traditional focus of e-government services research has been on non-mobile services but now with the incorporation of mobile services more people are able to access these Mobile e-government services (m-government services). In addition, such services are critical for improving user-to-governmen...

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Bibliographic Details
Published in:Government information quarterly 2013-01, Vol.30 (1), p.33-44
Main Authors: Hung, Shin-Yuan, Chang, Chia-Ming, Kuo, Shao-Rong
Format: Article
Language:English
Subjects:
Acceptances
Cellular telephones
Communication
e-Government services
Effectiveness
Electronic government
Empowerment
Information systems acceptance
Internet
M-government services
Mobile communication perspective
Mobile communication systems
Portable computers
Public Services
Services
Taiwan
Technology adoption
Theory of planned behavior
Trust
Users
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Summary:The traditional focus of e-government services research has been on non-mobile services but now with the incorporation of mobile services more people are able to access these Mobile e-government services (m-government services). In addition, such services are critical for improving user-to-government communication effectiveness and maintaining relationships. The purpose of this study is to identify the factors that determine user acceptance of these services. Based primarily on the theory of planned behavior and supplemented by the mobile communication perspective, a sample of 331 users of m-government services in Taiwan was tested. The findings show that perceived usefulness, perceived ease of use, trust, interactivity, external influence, interpersonal influence, self efficacy, and facilitating conditions are critical factors. This study has given us a better understanding of critical mobile communication factors in improving user acceptance of m-government services. Implications and recommendations for research and practice are also presented and discussed. ► The study aims to identify determinants of user acceptance of M-Government services. ► Usefulness, ease of use, trust, and interactivity significantly influence attitude. ► External influence and interpersonal influence significantly affect subjective norm. ► Self efficacy and facilitating condition significantly influence behavioral control. ► The study leads to a better understanding of user acceptance of M-Government services.
ISSN:0740-624X
1872-9517
DOI:10.1016/j.giq.2012.07.008