Government innovation through social media

Social media in government is becoming one of the major trends in Electronic Government (e-government) research and practice worldwide. During the last few years, several authors have addressed the potential of social media for the innovation of public sector organizations. Most of these contributio...

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Bibliographic Details
Published in:Government information quarterly 2013-10, Vol.30 (4), p.319-326
Main Authors: Criado, J. Ignacio, Sandoval-Almazan, Rodrigo, Gil-Garcia, J. Ramon
Format: Article
Language:English
Subjects:
Communication
Digital government
e-Government
Electronic Government
Facebook
Government 2.0
Government-sponsored research
Information Policy
Information Technology
Innovation
Innovations
Internet
Mass Media
Public administration
Public Sector
Public Services
Social media
Social networks
Trends
Twitter
Web 2.0
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Summary:Social media in government is becoming one of the major trends in Electronic Government (e-government) research and practice worldwide. During the last few years, several authors have addressed the potential of social media for the innovation of public sector organizations. Most of these contributions have focused on the technical dimensions of social media, while other aspects have not attracted equal attention. In contrast, this introductory article interrogates the role of social media in the basic areas of e-government: government information flows and the availability of government information; the use of information technology to create and provide innovative government services; the impact of information technology on the relationships between the governed and those governing; and the increasing importance of information policies and information technologies for democratic practices. Accordingly, the next few pages propose and develop three dimensions of social media in government: tools, goals, and topics. We think that these dimensions could help to better understand the use of social media in government settings. Then, after a brief review of current trends in social media and government research, we present the articles included in this special issue. Finally, we present some practical lessons and suggest ideas for future research. This special issue could be seen as a starting point for the development of innovation through social media in public administrations around the world.
ISSN:0740-624X
1872-9517
DOI:10.1016/j.giq.2013.10.003