Testing an Adapted Modified Delphi Method: Synthesizing Multiple Stakeholder Ratings of Health Care Service Effectiveness

• Published in: Health promotion practice 2016-03, Vol.17 (2), p.217-225
• Main Authors: Escaron, Anne L., Weir, Rosy Chang, Stanton, Petra, Vangala, Sitaram, Grogan, Tristan R., Clarke, Robin M.
• Format: Article
• Language: English
• Subjects: Delivery of Health Care - standards; Delphi Technique; Health Education in Health Care; Humans; Quality Assurance, Health Care - methods; Quality Indicators, Health Care; Surveys and Questionnaires; United States
• ISSN: 1524-8399; 1552-6372
• DOI: 10.1177/1524839915614308

Background. The Affordable Care Act incentivizes health systems for better meeting patient needs, but often guidance about patient preferences for particular health services is limited. All too often vulnerable patient populations are excluded from these decision-making settings. A community-based participatory approach harnesses the in-depth knowledge of those experiencing barriers to health care. Method. We made three modifications to the RAND-UCLA appropriateness method, a modified Delphi approach, involving patients, adding an advisory council group to characterize existing knowledge in this little studied area, and using effectiveness rather than “appropriateness” as the basis for rating. As a proof of concept, we tested this method by examining the broadly delivered but understudied nonmedical services that community health centers provide. Results. This method created discrete, new knowledge about these services by defining 6 categories and 112 unique services and by prioritizing among these services based on effectiveness using a 9-point scale. Consistent with the appropriateness method, we found statistical convergence of ratings among the panelists. Discussion. Challenges include time commitment and adherence to a clear definition of effectiveness of services. This diverse stakeholder engagement method efficiently addresses gaps in knowledge about the effectiveness of health care services to inform population health management.