Empirical evidence of an integrative knowledge competence framework for ERP systems implementation in UK industries

•We developed an integrative knowledge competence framework (“knowledge competence wheel”) dedicated to ERP implementation, based on empirical evidence from UK industries.•The framework assembles knowledge components from multiple perspectives, including knowledge layers, knowledge types and knowled...

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Bibliographic Details
Published in:Computers in industry 2016-10, Vol.82, p.205-223
Main Authors: Jayawickrama, Uchitha, Liu, Shaofeng, Hudson Smith, Melanie
Format: Article
Language:English
Subjects:
Business
Comparative analysis
Customers
Data analysis
Data processing
Empirical analysis
Enterprise resource planning
ERP implementation success
Information sharing
Innovative KM approach
Knowledge competence wheel
Knowledge management
Knowledge network model
Productivity
Qualitative research
Tasks
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Summary:•We developed an integrative knowledge competence framework (“knowledge competence wheel”) dedicated to ERP implementation, based on empirical evidence from UK industries.•The framework assembles knowledge components from multiple perspectives, including knowledge layers, knowledge types and knowledge lifecycle.•The study reveals key knowledge determinants that drive knowledge creation, transfer, retention and application in ERP systems implementation.•We also developed a “knowledge network model” that facilitates the knowledge flows between multiple stakeholders involved in ERP implementation. Enterprise Resource Planning (ERP) systems can greatly improve business productivity and better serve customers by creating values through integrating business processes and sharing current information. Knowledge Management (KM) is crucial for ERP systems implementation, but is particularly demanding task. This paper discusses ERP systems implementation in UK manufacturing and service sector organisations, focusing on empirical evidence of an innovative KM approach for improving knowledge competence for ERP success. Qualitative research was conducted, using semi-structured interviews with ERP experts. Data analysis used a combination of thematic and comparative analysis. The findings suggest that the integrative knowledge competence framework can provide ERP practitioners with useful guidance on what the key knowledge determinants are and how the relationships between knowledge components should be best managed to achieve ERP systems implementation success in real life business situations.
ISSN:0166-3615
1872-6194
DOI:10.1016/j.compind.2016.07.005