Knowledge management systems success in healthcare: Leadership matters

Highlights • A knowledge management systems success model for healthcare was formulated by extending an existing generic knowledge management systems success model by incorporating the relevant organisational and system factors, with knowledge management systems use for sharing and for retrieval use...

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Bibliographic Details
Published in:International journal of medical informatics (Shannon, Ireland) Ireland), 2017-01, Vol.97, p.331-340
Main Authors: Ali, Nor’ashikin, Tretiakov, Alexei, Whiddett, Dick, Hunter, Inga
Format: Article
Language:English
Subjects:
Delivery of Health Care - organization & administration
Humans
Information systems success
Information technology
Internal Medicine
Knowledge Management
Leadership
New Zealand
Organisational factors
Other
Physicians
Quality of Health Care
System factors
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Summary:Highlights • A knowledge management systems success model for healthcare was formulated by extending an existing generic knowledge management systems success model by incorporating the relevant organisational and system factors, with knowledge management systems use for sharing and for retrieval used as outcome variables. • Data obtained from 263 doctors working within two district health boards in New Zealand were used to test the model. • Most of the effects suggested by the model have been confirmed, suggesting the overall validity of the model. • Of the organisational factors included in the model, leadership was more important than incentives for knowledge management systems success, and of the system factors, knowledge content quality was particularly important. • Leadership promoted knowledge management systems success primarily by positively affecting knowledge content quality. Incentives positively affected knowledge management systems use for sharing, but did not affect knowledge content quality.
ISSN:1386-5056
1872-8243
DOI:10.1016/j.ijmedinf.2016.11.004