SCORE study: quality indicators for rheumatology nursing clinics

• Published in: Rheumatology international 2017-03, Vol.37 (3), p.353-361
• Main Authors: Muñoz-Fernández, Santiago, Aguilar, Ma. Dolores, Almodóvar, Raquel, Cano-García, Laura, Fortea, Sandra, Alcañiz-Escandell, Cristina Patricia, Rodríguez, José R., Cebrián, Laura, Lázaro, Pablo
• Format: Article
• Language: English
• Subjects: Adult; Aged; Case-Control Studies; Female; Follow-Up Studies; Health Education - statistics & numerical data; Health Knowledge, Attitudes, Practice; Health Services Research; Humans; Male; Medicine; Medicine & Public Health; Middle Aged; Patient Compliance - statistics & numerical data; Patient Satisfaction; Practice Patterns, Nurses' - organization & administration; Practice Patterns, Nurses' - statistics & numerical data; Prospective Studies; Quality of Health Care; Rheumatic Diseases - nursing; Rheumatology; Surveys and Questionnaires
• ISSN: 0172-8172; 1437-160X
• DOI: 10.1007/s00296-016-3644-7

Nursing clinics in rheumatology (NCR) are organizational care models that provide care centred within the scope of nurses abilities. To analyse patients differences in the knowledge of the disease, adherence to the treatment, quality indicators of the Rheumatology Departments included quality perceived by the patients with and without NCR. National multicenter observational prospective cohort study 1 year follow-up, comparing patients attending rheumatology services with and without NCR. NCR was defined by the presence of: (1) office itself; (2) at least one dedicated nurse; (3) its own appointment schedule, and (4) phone. Variables included were (baseline and 12 months) Batalla, Haynes–Sackett, Morisky–Green and quality perceived tests. In addition, another specific questionnaire was drawn up to collect the healthcare, teaching and research activities of each Rheumatology Department. A total of 393 patients were included; 181 NCR and 212 not NCR, corresponding to 39 units, 21 with NCR and 18 without NCR (age 53 ± 11.8 vs 56 ± 13.5 years). Significant differences in favour of the NCR group were found in Haynes–Sackett ( p  = 0.033) and Morisky–Green ( p  = 0.03) tests in the basal visit. Significant differences were found in questions about “the courtesy and/or kindness received by the nurse”, being “good or very good” in greater proportion in the NCR group. The publications from the last 5 years were significantly higher in the NCR group in both, national ( p  = 0.04) and international ( p  = 0.03) journals. A higher research activity and quality perceived by the patients are observed in the Rheumatology Departments with NCR.