Towards a sustainable urban tourism development in Europe: The role of benchmarking and tourism management information systems – A partial model of destination competitiveness

The development of indicators and metrics systems has been identified as being of paramount importance by many tourism boards and international tourism organizations. This article discusses the bottom-up, micro-level approach of TourMIS, which is a platform for exchanging tourism statistics among to...

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Bibliographic Details
Published in:Tourism economics : the business and finance of tourism and recreation 2017-03, Vol.23 (2), p.243-259
Main Authors: Önder, Irem, Wöber, Karl, Zekan, Bozana
Format: Article
Language:English
Subjects:
Benchmarks
Competitive advantage
Data envelopment analysis
Europe
Information systems
Studies
Sustainable development
Tourism
Tourism development
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Summary:The development of indicators and metrics systems has been identified as being of paramount importance by many tourism boards and international tourism organizations. This article discusses the bottom-up, micro-level approach of TourMIS, which is a platform for exchanging tourism statistics among tourism organizations, for collecting measures of sustainable urban tourism development. The authors provide a synthesis of various frameworks for sustainable tourism indicators for subnational regions and cities, concluding that it is more feasible to analyse existing sustainable tourism indicators than to introduce new measures lacking in direct practical applicability for the organizations. The application of data envelopment analysis (DEA) for benchmarking urban tourism destinations is then demonstrated by assessing measures available in TourMIS. Findings include inefficiency scores that suggest both managerial and political implications. Furthermore, the concept of a virtual reference destination assisting managers and politicians to analyse their destination’s strengths and weaknesses is introduced.
ISSN:1354-8166
2044-0375
DOI:10.1177/1354816616656247