An evaluation of ISO 9000 registration practices: a case study of sports goods industry

Recently, ISO 9000 and its associated versions are rapidly becoming a "license to compete" worldwide. Its standards are generic in the way that they can be applied to all functions and all industries in various areas of human endeavor. They have been described as the "one size fits al...

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Bibliographic Details
Published in:Managerial finance 2003, Vol.29 (7), p.109-134
Main Authors: Awan, Hayat M, Ishaq Bhatti, M
Format: Article
Language:English
Subjects:
Accounting research
Certification
Competition
Competitive advantage
Customers
Implementation
International
International markets
ISO 9000
ISO standards
Market positioning
Market shares
Marketing
Pakistan
Quality control
Quality improvement
Quality management
Quality standards
Registration
Sporting goods
Sports industry
Studies
Success factors
Total quality
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Summary:Recently, ISO 9000 and its associated versions are rapidly becoming a "license to compete" worldwide. Its standards are generic in the way that they can be applied to all functions and all industries in various areas of human endeavor. They have been described as the "one size fits all" standards. In developing countries like Pakistan, adoption and implementation of ISO 9000 quality management system is slow due to lack of awareness and initiatives. The present study is an attempt to analyze different practices of ISO 9000, like its status, problems faced (before, during and after implementations), benefits gained, its impact, certification cost, the next step after ISO's 9000 certification, critical success factors, the role of training, consultancy, top management support, use of ISO 9000 in the international markets, future prospects and in particular, general practices of ISO 9000 in the Sports Industry of Pakistan. In this study, detailed case studies clearly explain the current status and existing practices of ISO 9000 in the sports industry.
ISSN:0307-4358
1758-7743
DOI:10.1108/03074350310768373