Key drivers of patient experience in ambulatory paediatric cardiology

Patient experience is becoming a central focus of healthcare. A broad range of studies on how to increase patient satisfaction ratings exists; however, they lack the specificity to adequately guide physicians and hospitals on how to improve patient experience. The objective of this study was to defi...

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Bibliographic Details
Published in:Cardiology in the young 2017-10, Vol.27 (8), p.1585-1590
Main Authors: Allam, Shalini D., Mehta, Mary, Ben Khallouq, Bertha, Burrows, James F., Rosen, Paul
Format: Article
Language:English
Subjects:
Ambulatory Care - standards
Cardiology
Cardiology - methods
Caregivers
Child
Children & youth
Childrens health
Families & family life
Health care
Hospice care
Hospitals
Humans
Medical personnel
Mortality
Original Articles
Outpatients
Patient Satisfaction
Physicians
Polls & surveys
Primary care
Quality Improvement
Quality of service
Retrospective Studies
Surveys and Questionnaires
United States
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Summary:Patient experience is becoming a central focus of healthcare. A broad range of studies on how to increase patient satisfaction ratings exists; however, they lack the specificity to adequately guide physicians and hospitals on how to improve patient experience. The objective of this study was to define the aspects of patient experience within paediatric cardiologist practices that can serve as predictors of excellent patient satisfaction. From 1 January, 2013 to 28 February, 2015 (26 months), outpatients who visited paediatric cardiologists were asked to complete a 39-question patient satisfaction survey regarding their experience. Surveys were collected over a 26-month period by Press Ganey, an independent provider of patient satisfaction surveys. Participants were asked to rate their experience on a 1–5 Likert-scale: a score of 1 demonstrated a “poor” experience, whereas a score of 5 demonstrated a “very good” experience. This retrospective study of 2468 responses determined that cheerfulness of the practice (r=0.85, p
ISSN:1047-9511
1467-1107
DOI:10.1017/S1047951117000841