How family physicians respond to unpleasant emotions of ethnic minority patients

Highlights • No patients’ cues and/or concerns in half of the 191 recorded consultations were found. • Slightly more physicians’ responses were non-explicit. • Space providing responses, about the factual medical content, were most observed. • Little implicit or explicit empathic responses were foun...

Full description

Saved in:
Bibliographic Details
Published in:Patient education and counseling 2017-10, Vol.100 (10), p.1867-1873
Main Authors: Aelbrecht, Karolien, De Maesschalck, Stéphanie, Willems, Sara, Deveugele, Myriam, Pype, Peter
Format: Article
Language:English
Subjects:
Adult
Cues
Emotions
Female
Humans
Internal Medicine
Male
Middle Aged
Minority Groups
Nursing
Patient-Centered Care
Physician-Patient Relations
Physicians, Family - psychology
Referral and Consultation
Videotape Recording
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:Highlights • No patients’ cues and/or concerns in half of the 191 recorded consultations were found. • Slightly more physicians’ responses were non-explicit. • Space providing responses, about the factual medical content, were most observed. • Little implicit or explicit empathic responses were found. • Culture and language form a complex interplay for healthcare providers in primary care.
ISSN:0738-3991
1873-5134
DOI:10.1016/j.pec.2017.04.001