How family physicians respond to unpleasant emotions of ethnic minority patients

Highlights • No patients’ cues and/or concerns in half of the 191 recorded consultations were found. • Slightly more physicians’ responses were non-explicit. • Space providing responses, about the factual medical content, were most observed. • Little implicit or explicit empathic responses were foun...

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Published in:Patient education and counseling 2017-10, Vol.100 (10), p.1867-1873
Main Authors: Aelbrecht, Karolien, De Maesschalck, Stéphanie, Willems, Sara, Deveugele, Myriam, Pype, Peter
Format: Article
Language:English
Subjects:
Adult
Cues
Emotions
Female
Humans
Internal Medicine
Male
Middle Aged
Minority Groups
Nursing
Patient-Centered Care
Physician-Patient Relations
Physicians, Family - psychology
Referral and Consultation
Videotape Recording
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cited_by cdi_FETCH-LOGICAL-c451t-2225377bfa0542851d3d098cf8d747bcf3ba05f08e6ade1a51705847a25ee2013
cites cdi_FETCH-LOGICAL-c451t-2225377bfa0542851d3d098cf8d747bcf3ba05f08e6ade1a51705847a25ee2013
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creator Aelbrecht, Karolien
De Maesschalck, Stéphanie
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Pype, Peter
description Highlights • No patients’ cues and/or concerns in half of the 191 recorded consultations were found. • Slightly more physicians’ responses were non-explicit. • Space providing responses, about the factual medical content, were most observed. • Little implicit or explicit empathic responses were found. • Culture and language form a complex interplay for healthcare providers in primary care.
doi_str_mv 10.1016/j.pec.2017.04.001
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subjects Adult
Cues
Emotions
Female
Humans
Internal Medicine
Male
Middle Aged
Minority Groups
Nursing
Patient-Centered Care
Physician-Patient Relations
Physicians, Family - psychology
Referral and Consultation
Videotape Recording
title How family physicians respond to unpleasant emotions of ethnic minority patients
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