Dissatisfaction with the dental services and associated factors among adults

This study aimed to identify factors associated with dissatisfaction with dental services among adults. It analyzed 830 adult participants of an epidemiological survey of oral health. The dependent variable was dissatisfaction with the dental service, and the independent ones were selected according...

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Bibliographic Details
Published in:Ciência & saude coletiva 2017-05, Vol.22 (5), p.1601-1613
Main Authors: Roberto, Luana Leal, Martins, Andréa Maria Eleutério de Barros Lima, Paula, Alfredo Maurício Batista de, Ferreira, Efigênia Ferreira E, Haikal, Desirée Sant' Ana
Format: Article
Language:por ; spa
Subjects:
Adult
Age Factors
Attitude to Health
Cross-Sectional Studies
Dental Care - standards
Dental Health Services - standards
Female
Health Literacy
Humans
Logistic Models
Male
Middle Aged
Models, Theoretical
Oral Health - statistics & numerical data
Patient Satisfaction - statistics & numerical data
Self Concept
Smokers - statistics & numerical data
Surveys and Questionnaires
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Summary:This study aimed to identify factors associated with dissatisfaction with dental services among adults. It analyzed 830 adult participants of an epidemiological survey of oral health. The dependent variable was dissatisfaction with the dental service, and the independent ones were selected according to the theoretical model set forth by Andersen and Davidson (1997). Estimates were corrected by the sample design effect, and Binary Logistic Regression was carried out. It was found that about 11% of adults were dissatisfied with the dental service. In the final model, dissatisfaction with dental services was lower among older adults (OR = 0.559) and among smokers (OR = 0.332). On the other hand, it was higher among adults who self-perceived their chewing as negative (OR = 2,804), who self-perceived some discomfort in the mouth and head and neck region (OR = 2.065), and among those who did not have access to information on how to avoid oral problems (OR = 3.020). Therefore, the services need to access the perceptions and expectations expressed by users, and provide information in appropriate quantity and quality, in the context of "health literacy" in order to achieve greater satisfaction among its users.
ISSN:1413-8123
1678-4561
DOI:10.1590/1413-81232017225.17362015